DepanneCI

Privacy Policy

This Privacy Policy explains how Depanne CI collects, uses, stores, and protects information when users access or use the DepanneCI mobile application and related services.

DepanneCI is a service discovery and appointment booking platform. Visitors may browse public business profiles and services without creating an account. To book a service, users must create or log into a customer account.

Business users must log in to manage their business profile, services, availability, and bookings. Admin users manage the platform and monitor business accounts, customer accounts, bookings, and moderation activities.

Information We Collect

DepanneCI may collect the following information:

Technical Data

We may collect basic technical information such as device type, app activity, crash logs, IP address, and security information needed to operate, protect, and improve the app.

Firebase Services

DepanneCI may use Firebase Authentication and related Firebase services to manage user login, authentication, database storage, file storage, analytics, app performance, and notifications.

How We Use Information

We use information to:

• Create and manage customer, business, and admin accounts.
• Allow users to browse businesses and book services.
• Allow businesses to manage profiles, services, availability, and appointments.
• Send booking confirmations, booking updates, reminders, cancellation notices, and support messages.
• Operate, maintain, secure, and improve DepanneCI.
• Monitor platform activity, prevent fraud, enforce rules, and moderate business accounts.
• Comply with legal, tax, accounting, or regulatory obligations where applicable.

Guest Browsing

Guests can browse public business profiles and services. Anonymous bookings are not allowed. When a guest attempts to book a service, they must log in or create a customer account.

Sharing of Information

DepanneCI does not sell personal information. We may share limited information only when necessary to operate the platform.

• With businesses: Customer booking details may be shared with the selected business so the appointment can be managed.
• With service providers: We may use technology providers such as Firebase, hosting providers, analytics providers, notification providers, and payment processors.
• For legal reasons: We may disclose information if required by law, court order, or valid regulatory request.
• For safety and fraud prevention: We may use or disclose information to protect DepanneCI, users, businesses, and the public.

Payments

If payments are enabled, payment processing may be handled by third-party payment providers such as mobile money, card payment processors, or other payment partners. DepanneCI does not intend to store full card numbers directly on its servers.

Data Security & Retention

We use reasonable technical and organizational safeguards to protect user data, including role-based access controls for Admin, Business, and Customer accounts. However, no system can guarantee absolute security.

We keep information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, prevent fraud, and enforce our terms. Users may request account deletion as described below.

Children

DepanneCI is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

International Data Processing

Depending on the technology providers used, data may be processed or stored in countries other than the user’s country of residence. We take reasonable steps to use service providers that apply appropriate security and privacy protections.

Account & Data Deletion

Users may request deletion of their account and personal information by contacting DepanneCI by email.

Please include:

• Your full name
• Your account email address or phone number
• Your user type: Customer, Business, or Admin
• A clear request such as: “Please delete my DepanneCI account and associated personal data.”

We may retain certain information if required for legitimate business purposes, legal compliance, fraud prevention, dispute resolution, tax/accounting records, or security purposes.